Terms & Conditions



Welcome to www.medixo.in. This Website is owned and operated by M/s. Raj Medical Hall, whose registered office is in Kushwaha Complex, Bariyatu Road, Near Booty More, Ranchi, Jharkhand, India 834009.

Professional Standards
Medixo are rendered either from its own licensed premises or from the licensed premises of its associates / network pharmacies which are undertaken under strict supervision of the qualified and registered pharmacists. All pharmacists are bound by codes of professional ethics and conduct.

We accept Orders from and dispatch orders to addresses in selected locations in Ranchi (Jharkhand) Only.

Binding agreement.
No Order placed by you will be binding on us until we have confirmed the order to you by phone, email or in writing. We reserve the right to reject any order.

Non-Availability/Suitability of Products
If any of the items on your prescription are not available, or are not suitable for dispensing through this service, we will try to contact you using the information in your registration to inform you about the same.

Acceptance of the Goods

We request you to verify the complete details and the documents provided to you at before acceptance of the Goods. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by Medixo once the same are accepted at the time of delivery.

you must check all items dispensed to you and should not take any medication that appears to have been tampered with or which may have been dispensed in error. failure to abide by this warning could seriously damage your health.

Governing Law and Jurisdiction

The Terms of Use Agreement are governed by and constructed in accordance with the laws of India, without reference to conflict of laws principles and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts located in Ranchi, India.

As a condition to Your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner.

Medixo reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website.

The Website is a platform that can be used by the Users to purchase various drugs such as Allopathic, Homeopathic, Ayurvedic and pharmaceutical products that requires a valid medical prescription issued by a medical expert/ doctor.

 In order to purchase Prescription through the Website, You are required to upload a scanned copy of the valid prescription on the Website or email or WhatsApp the same to Medixo. The order would not be processed until we receive a copy of a valid prescription. A pharmacist will verify the prescription forwarded by you and in case of Pharmacist observe any discrepancy in the prescription uploaded by you. We will cancel the order immediately. You are also required to make the original prescription available at the time of delivery of Prescription Drugs.

 The Pharmaceutical Drugs and Services would be dispensed at the pharmacy, in accordance with the terms of the order placed by You. Such dispensation shall also take place under the direct/ personal supervision of the pharmacist.

As per drugs and cosmetic Rules we don’t supply As certain categories of drugs viz. the Narcotic and Psychotropic drugs, tranquilizers, habit forming drugs and Schedule X drugs that are prone to being abused or misused.

Delivery Time

Once we receive order through the website, our Pharmacist will process your order and will deliver the medicine within 24hours after approval from Pharmacist.

All orders will be depends upon availability of product in store. If any product is not available in store, we will confirm to customer though communication medium.

Returns/Refunds Policy :

At Medixo.in, we do our best to ensure that you are completely satisfied with our products.

All returns will be entertained within 7 days of delivery of order.

Strips of medicine, Packaged/Sealed

Refunds Possible If the Item(s) You Ordered:

  • is different from the ones you ordered;
  • are lost or damaged during transit;
  • is past its expiry date;
  • is a defective item.

Returns NOT Eligible If the Item(s) You Ordered:

  • is without original packing/accessories;
  • is used or tampered with.

Speed Pac, Packaged/Sealed

Refunds Possible If the Item(s) You Ordered:

  • is different from the ones you ordered;
  • are lost or damaged during transit;
  • is a defective item.

Returns NOT Eligible for Medixo medicines:

The expiry date of all medicines in Medixo are guaranteed to be valid for consumption. Customers should check the following while delivery:

  • Package for seal, do not accept if open.
  • List of constituent medicines in Medixo, as prescribed.